Effective Date: 24/06/2024
Refunds
SUPER PE generally operates on a strict "No Refunds" policy for transactions, including recharges and bill payments.
Exceptions to this policy may occur in specific circumstances, such as technical errors resulting in multiple charges for the same transaction. In such cases, SUPER PE will assess and, at its discretion, consider refund requests on a case-by-case basis.
Cancellation
Users may cancel pending transactions on SUPER PE before completion.
Once a transaction is successfully processed, it cannot be canceled. Users are advised to ensure accuracy before confirming transactions.
Exceptions
Technical Errors: If a technical error occurs during a transaction resulting in incorrect charges or failure to deliver the intended service, users may contact SUPER PE's customer support for resolution.
Fraudulent Activity: In the event of suspected fraudulent activity, SUPER PE reserves the right to investigate and take appropriate action, including canceling transactions and blocking accounts.
Contact and Support
Users with queries, concerns, or refund requests related to transactions on SUPER PE can contact our customer support team at info@utility.orbishinfotech.in
Policy Updates
SUPER PE reserves the right to update or modify this refunds and cancellation policy. Users will be informed of any changes.
